Understanding how your money is protected, how your funds are held, and how your personal data is managed — clearly explained.
How your money is protected at every stage of a transfer.
Misano Payments takes the security of your funds very seriously. Payment services are provided by Equals Connect Limited, an authorised payment institution regulated by the Financial Conduct Authority (FRN: 671508). All client account opening, payments, currency conversions and account facilities are handled by Equals Connect.
Misano Payments acts as the client-facing interface for Equals Connect, which enables us to offer our clients competitive exchange rates. At no point does any money transferred come under the direct control of Misano Payments Ltd.
You can verify Equals Connect’s authorisation directly on the FCA register: register.fca.org.uk → (FRN: 671508).
Equals Connect’s capital requirements are set according to their level of activity and are reviewed by the FCA on an annual basis.
Your funds are safeguarded in accounts completely separate from Equals Connect’s own operational funds at all times.
Equals Connect operates strict governance and operational processes, with Director-level oversight of transactions. Compliance is regularly audited.
What happens to your money between sending and arrival.
All client funds are safeguarded by Equals Connect in accordance with FCA requirements. This means that the money held in your account is kept at a reputable bank — including Barclays Bank — in accounts completely separate from Equals Connect’s own operational funds.
In the unlikely event of Equals Connect’s or Misano Payments’ insolvency, your funds would remain protected and accessible to you. Your money is never at risk.
Equals Connect stops safeguarding your funds only once they have been successfully paid out to your beneficiary’s account — at which point the transfer is complete.
In plain terms: your money is held securely in a segregated bank account throughout the entire transfer process. It cannot be used for any other purpose and is protected in all circumstances until it reaches its destination.
How we collect, use and protect your personal information.
This privacy policy is served by Misano Payments Limited, 27 Old Gloucester Street, London, WC1N 3AX, under the website www.misanopayments.com. It explains how we control, process, handle and protect your personal information through the business and while you browse or use this website.
Under the GDPR we control and/or process personal information about you electronically using lawful bases. We are registered with the ICO under the Data Protection Register. Our registration number is:
Under the GDPR you have the following rights. Read more at ico.org.uk →
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We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures. Our methods meet GDPR compliance requirements and sensitive data is retained for a maximum of five years.
Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We provide an easy method to withdraw consent or manage your preferences at any time.
If you have any questions about security, your funds, or how your data is handled, we’re always happy to talk it through.