Whether you have a question about opening an account, want to discuss a transfer, or simply want to understand your options — we’re always happy to talk. No obligation, no pressure.
Our team is available during business hours and will always come back to you promptly. For urgent transfer queries, the phone is always the quickest route.
Tell us what you’re looking to do and we’ll explain how we can help and what rates are available. No jargon, no pressure.
Whether a spot rate or a forward contract makes more sense, we’ll walk you through the difference and help you decide — at whatever pace suits you.
Getting a rate or asking questions doesn’t commit you to anything. We’re happy to have the conversation and let you think it over.
Registration takes around 10 minutes online. You can open an account today and make your first transfer weeks or months later.
Opening an account is free, takes around 10 minutes, and carries no obligation to trade. Your account will be ready the same day.
We take every concern seriously and aim to resolve the vast majority of issues quickly and informally. If you have a complaint, please contact us in the first instance — we will acknowledge it within 24 hours and aim to resolve it within three business days.
Please email details of your complaint to toby@misanopayments.com
Please include the following in your email:
We work with Equals Connect Limited as our payments services partner. They oversee our complaints handling to ensure it meets regulatory standards.
If you remain unsatisfied with our response, you may refer your complaint to the Financial Ombudsman Service →